1. Information We Collect
We collect simple details to ensure your orders of yarn, needles, and knitting kits reach you safely. This includes:
- Your name and shipping address for delivering your craft supplies.
- Your email address to send order confirmations, pattern downloads, and shipping updates.
- Your phone number for courier delivery coordination.
- Payment details, securely processed through our encrypted payment partners.
2. How We Use Your Information
Your details are strictly used to support your experience with our yarn shop. We use this information to:
- Process your purchases and deliver your knitting supplies safely.
- Email you digital pattern files immediately after purchase.
- Respond to your questions regarding yarn weights, dye lots, or project advice.
- Send our occasional shop newsletter (only if you have actively signed up).
3. Data Protection and Sharing
We treat your personal details with the same care we give our finest natural fibres. We do not sell, rent, or trade your personal information to outside companies. We only share necessary delivery details with trusted courier services to get your parcels to your door, and transaction data with certified payment gateways to process your purchase securely.
4. Cookies and Browsing
Our shop uses essential cookies to keep items in your shopping basket while you browse our collections. We also use basic, anonymous analytics to understand which yarns and patterns are most popular, helping us stock the right craft supplies for our community. You can adjust your browser settings to decline cookies at any time.
5. Your Rights
You have the right to request a copy of the information we hold about you, ask us to correct any mistakes, or request that we delete your details entirely. If you have created an account to store your digital pattern library, you can update your details directly through your account dashboard.